There are a number of ways you can do your banking without having to step foot in a branch office. By using the Internet, you have 24/7 access to your accounts through the bank’s eBanking services.  Not only can you transfer funds, check your accounts and make loan payments, you can view check images and send and receive secure messages to and from the bank.  You can also pay your monthly bills online using the free ePay service. GoMobile makes it possible for you to securely access your financial accounts on the go.  You can check your balances, review your ...

Checking your balance is easier than ever using our free telephone, online and mobile banking services.  Either call Service Call at +97 170 004 0504, check your accounts using Personal eBanking, or check in on-the-go with your smartphone using goMobile.

To report a lost or stolen Check Card or ATM card, contact us by calling +97 170 004 0504.  Or you can contact HEC Bank by mail at 26 2b Street,Dubai United Arab Emirates.

When you apply for a mortgage or home equity loan or line of credit, your lender requests a copy of your credit report. This triggers an inquiry with one of the four credit bureaus (Experian, Equifax, TransUnion or Innovis.) That credit bureau is then allowed to sell your name to other mortgage companies; it is not against the law for them to do so. These unsolicited prescreened offers for credit and insurance must include a toll-free phone number you can call if you choose to remove your name and address from the lists these offers are based on.

Checking your balance before you write a check or use your checkcard is easier than ever using our free telephone, online and mobile banking services.  Either call Service Call at +97 170 004 0504, check your accounts using personal eBanking, or check in on-the-go with your smartphone using Mobile Banking or our mobile website. The best way to keep track of your checking account is to balance your check register each month to your monthly statement.  Any discrepancies should be taken care of immediately… but if you have done a good job keeping track of your money there will never ...

Customers enrolled in eBanking are able to electronically view and print copies of all checks that have been paid through their checking account. Customers can also get a copy of a check by stopping into one of the branches and speaking to their neighborhood banker. It is important to note that if a check has been electronified (converted to a preauthorized withdrawal as opposed to returning a check to the bank for payment) by the payee, an image of the check will not be available.

Customers can reorder checks by coming into a branch and dropping off the reorder slip that is in the next to last book of checks in their previous order.  Our associates will be happy to help with this.

You can set up ePay through eBanking.  After enrolling in eBanking, simply click on the “Make Payments” tab, then follow the prompts to easily set up ePay and begin using this convenient service.

Updating your contact information can be done quickly and easily with a short call to our Customer Service Center.  With this call, representatives will be able to change the information on your deposit account(s).  Changes cannot be made, however, to your loan accounts. Updates can also be made via eBanking.  When you change your contact information in eBanking, the changes will apply to your deposit account(s) and your loan account(s). Credit card contact information updates must be made by contacting the customer service number provided on your credit card statement.

Yes.  All HEC Bank Visa Check Cards feature fraud monitoring to help protect you from fraudulent purchases.  The Fraud Service Center will contact you via phone if a purchase appears to be fraudulent.  If you have received a phone call or voicemail from the Fraud Service Center, they can be reached at +97 170 004 0504.

If you have forgotten your ID or password, simply click on the Forgot Your Password link on the Log In page.   If this link is not displayed for any reason, contact the Customer Service Center at +97 170 004 0504 or e-mail: service.excellence@hecfinance.com for assistance.

Instructions for detecting, defending, and deterring identity theft can be found on the website of the Federal Trade Commission.

See our error resolution page.

HEC Bank’s routing number is 520416310 HEC Bank’s Swift Code is HEXEAEAA1